What type of wax do you make your candles with?

We make all of our candles using food grade paraffin wax unless stated otherwise in the product details.

I received my unscented candles but I smell fragrance before I even open the box?

All of our candles but scented and unscented are made in the same building. Our packing materials and boxes for our shipping department is also all in the same facility. The air from manufacturing our scented candles gets absorbed into the packing paper, peanuts, foam, and boxes beacuse they are porous causing them to smell... wonderful. The same thing happens to our clothing and hair, even when we leave work for the day we can hear other people around us at the store or restaurant saying things like "do you smell that potpourri?" or "where is the smell coming from?". Sometimes is is fun to act like we have no idea. Anyway, your unscented candles are not scented, take them out of the packaging and get rid of it. When you light your candles they won't give off any smell. If you still think you can smell them, you can wipe them with a damp paper towel to get off any residue that may be on the surface.

Do any of your candles have lead in the wicks?

Lead has been banned for a really long time in the U.S. as a material that can be used in candles. None of our wicks contain any lead.

Are candles safe to burn around pets?

Paraffin wax is made up of Hydrocarbon atoms, meaning, Hydrogen and Carbon connections. When the wax turns to liquid and enters the flame area, a chemical reaction takes place. The flame created by this chemical reaction creates heat and light. In this reaction area, the hydrogen and carbon atoms become separated. Also during this reaction, oxygen is being introduced. The Oxygen combines with the Hydrogen atoms and creates H2O, (water vapor). Oxygen combines with the Carbon atoms and creates CO2, (carbon dioxide). Both of these combinations are found naturally in the air. Fragrance added to the wax is generally of the same composition. Therefore any fragrance molecules that enter the flame also produce similar results. The fragrance molecules that enter the air without going into the flame are what makes the room fragrant and is typically what the consumer is looking for. Each customer has certain preference types like sweet, floral, spicy, baked, etc. Everyone's sensory preceptors in the nose are different. Some are extremely sensitive, while others are not. Some fragrances can stimulate unpleasant reactions in certain individuals. Animals have similar responses, meaning, there are some smells that they react well to and others they do not. Just as certain individuals with particular sensitivities to certain fragrances react favorably, other individuals could react in the complete opposite direction, some to the point of having physical responses such as sneezing and more. Now, lets talk about soot. Soot can be produced by a burning candle if the wick is too long or large. If the flame cannot handle all of the fuel that is entering the flame area, incomplete combustion results in the production of soot. If air flow is affecting the flame, soot can also be produced. This alters the flames ability to react with all the molecules of wax fuel being introduced into the combustion reaction area. Soot is elemental carbon particles that are no more harmful to humans than the same type of soot created by toasting bread, frying with oils, burnt food, and other similar kitchen incidents. Soot can be created by gas, kerosene, and oil furnaces that need attention and are introducing soot through the air ducts or directly in the air. Just as individuals have different sensitivities, so do animals. When it comes to a particularly species, a veterinarian would be able to offer the best advise concerning that pet's well being regarding fragrances, soot, temperature etc.

Do you manufacture all the candles on your website in America?

The majority of the candles on our website are made buy us here in the USA. There are a few exceptions that we purchase from other companies, some of which are manufactured outside of the US. The accessories that we sell are nearly exclusively manufactured internationally. Feel free to contact us if you would like to know more detail about a specific item.
Will the white wax covered by the overdipped colored coating on my unscented candles be visible when I burn them?
When you light the unscented, overdipped style candles eventually you might be able to see some white wax showing through on the top around the wick. Often times the colored wax from the outside will blend into the white and create a lighter shade of whatever color candle you are burning. The sides of the candle will stay colored the entire time.


How do I know how many taper candles I will get for the price online?

Our unscented taper candles are sold in two variations, we have them sold by the pair or by the dozen. If you look at the product title it will specify what the unit quantity is. The Classic taper candles are sold individually so if you order a quantity of 1 you will get only 1 candle.

Can anyone order from your website or do I have to be a registered wholesale account?

Anybody can order from our website even if they are not a wholesale account. We also allow for anonymous checkout which means you don't have to create a username and password if you don't want to.


What location is my order going to be shipped from?

We ship all of our orders out of our factory which is located in Harrisburg, PA.

Can I ship to an address that is different from my billing address?

Yes, when you checkout, enter your BILLING address into the first section. Just below the billing address section there is a checkbox that says "Ship to a different address". Check that box and the SHIPPING address section will open up for you to fill in. Putting an address in the billing address section that does NOT match what the bank has on file for your credit card will result in an order being declined automatically.

Can I choose an expedited shipping method on the website?

None of the shipping options available on our checkout page are considered expedited. The rates are regular ground rates via either USPS or FedEx. If a faster shipping method is required you can certainly give us a call so we can help you with that.

Is it possible to have an order shipped via a faster method than what is shown on your website?

Yes, we can help with that. If you need a shipping method other than what is listed in the shopping cart call us at 717-564-2220 so we can get more details from you. We are here to assist you in getting what you need.

How long will it take to receive my order?

Once a package is picked up by the carrier transit times across the US can range from 1 - 6 days depending on a number of factors. The proximity of your shipping address to our factory in Pennsylvania and the carrier chosen will determine the transit times. There will also be some handling and/or production time on our end to get your order pulled from our stock or made if we are out of stock.

What should I do if an item is damaged in shipping?

Make sure to check all your items as soon as possible when they are delivered. USPS and FedEx have time limits on how long a damage claim can be submitted once the package is delivered. If you have a damaged item let us know right away, via email is fine, and attach a photo of the product to help us file the claim. We will either send a replacement out to you or issue a refund which will be determined after further communication with you. In most cases we will NOT require the damaged item to be returned. (PLEASE SEE OUR TERMS AND CONDITIONS PAGE FOR MORE INFORMATION.)

What if I have a PO Box as my ship to address?

Fedex will not deliver to a P.O. Box so you will need to have your package shipped via USPS.



May I send an order back for a return?

You may return items for a refund or an exchange within 14 days from when you received it. The items need to have not been used and returned in like new condition. You should contact us for a Return Authorization prior to sending the order back. Special orders or custom candles may NOT be returned.

How should I return an item?

You can choose to send the items back via any method you prefer. Returns should be sent to Keystone Candle, 7241 Paxton St., Harrisburg, PA 17111

Do you send a shipping label or am I responsible for the return shipping cost?

Under most circumstances the customer is responsible for the cost of the return unless there was an error made by us. In the case we made a mistake then we would cover the return cost and let you know what carrier to use.

May I exchange an item?

Sure, you can send back an item you don't want and exchange it for one that you do, however, you will need to pay to ship the item back and then pay the shipping cost to have the new item sent to you. Depending on the item it might not be worth the cost to ship it back to us.