My order was placed on 11/29/20 but was not shipped. I emailed for status with no response on 12/8. I emailed again & left a nasty voice mail on 12/20/20 explaining that I was expecting my product for my table Christmas decor & that they took my money on 11/30. Then wouldn't you know, my order was shipped on 12/20, the day I called & complained. Which leads me to believe my order would have never shipped if it wouldn't have been for my phone call. Now I must add that once it was shipped, I received it in a couple of days.

Advantages: Problem solved.

Disadvantages: Shipping department failed to ship my package. And shipping was very expensive.

Perfect cup for tealights. It's a little shorter than I thought for the votives but still useable for me! Thanks!

Awesome Bayberry candles. Lovely scent. Excellent customer service communication. Thanks!

The color was a washed-out purple which I didn't like, but more importantly, they are NOT unscented and have a very strong, unpleasant smell.

Reply: The candles aren't scented see this from our FAQ page...
Q. Why did my unscented candles smell so strong when they were delivered?

A. We make both our unscented and scented candles in the same building which is also where our shipping department is located. All of our packing materials are also in this building. Sometimes the air in our factory can get pretty heavy with fragrance which is absorbed by the packing paper, peanuts and cardboard boxes used to ship the candles. The air can get saturated enough that when we go out to dinner on Friday night, the cooks who know us will come out of the kitchen, while we are still in line, to say hi because they could smell us. The best thing to do is take your candles out of the packing materials and discard the packaging, if you still feel there is an odor to them you can wipe them with a damp paper towel but when you light them they will not give off any fragrance.

Better than Yankee !!!!!
Frankincense and myrrh is absolutely the BEST ever!!!!!

Advantages: Long lasting

Disadvantages: Cant find product close to home

i burned one candle on christmas eve. it burned for six hours!!! i love the scent! i sent some of them to my sister in - law, they bring good luck and wealth. great candles! i hope to buy more soon.

Advantages: great scent, long lasting, they burn for about six hours. they bring good luck and wealth. all good candles, i heartily recommend them. thank you!!

Disadvantages: long wait for delivery. ordered them on dec 4, got them on dec 23. only complaint. everything else great!

This is my favorite holiday candle smell!

Advantages: Votives are more substantial and longer-burning than most.

Substantial votive candle with great long-lasting scent!

Advantages: This candle is more substantial than most other votive candles.

Nice color. Beautifully made quality candles. Exactly what I needed!

Such a nice clean burn and fresh scent

The cranberry color candles lean more toward burgundy. Even so, the color is rich and lovely. The candles have a very nice scent that is not harsh or fake and sweetly permeates the air. They burn steady and strong. We really enjoy them.

Advantages: Slow steady long burn. Lovely scent.

Disadvantages: The cranberry candle picture is actually more toward burghandy in reality. Pictures of candle colors are hard to capture.

Very festive!

I love all the scents I purchase from Keystone Candles. The people at Keystone are friendly and very helpful.

Sturdy and a nice finish. Was happy because I was giving it as a gift

Advantages: Those wicks grow so quickly!

Disadvantages: None

Sturdy and a nice weight. Was happy because I was giving it as a gift

Candles have a great scent but not overwhelming. Votives arrived in good shape. The box was sturdy and protected votives during shipping.

Advantages: Bayberry votives are hard to find. These were not overpriced and a great quality and scent.

Disadvantages: none

Lovely balsam candle with a nice fragrance. Perfect for lighting up dark winter days and nights.

Beautiful large candle. Arrived in perfect condition, and in time for Christmas! Great fragrance.

Love it! It was hard to find a red 6x6 candle, so I was very happy to have found Keystone Candle online. It’s a great candle and now part of our Christmas decor.

These were a gift for my aunt. She is very pleased.

These taper holders were purchased as gifts for family members. They arrived well before Christmas & looked lovely. Thank you for pressing on during these extraordinary times.


Advantages: These fit handcrafted bayberry taper candles perfectly!

Disadvantages: Haven’t found a one, thank you.

beautiful candle, smells GREAT, fair price!

Beautiful, just what I wanted

I’m very pleased with my purchase of red taper candles.

Very happy with quality candle.

Disadvantages: Shipping a bit slow. Only disadvantage.