My order was placed on 11/29/20 but was not shipped. I emailed for status with no response on 12/8. I emailed again & left a nasty voice mail on 12/20/20 explaining that I was expecting my product for my table Christmas decor & that they took my money on 11/30. Then wouldn't you know, my order was shipped on 12/20, the day I called & complained. Which leads me to believe my order would have never shipped if it wouldn't have been for my phone call. Now I must add that once it was shipped, I received it in a couple of days.